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 An Open Research Project carried out by Inglis Jane Ltd into Voice as a User Interface (VUI) for mobile apps and devices. Does your heart sink or sing when you 'phone a call centre and a machine answers?  Does this affect your attitudes to using VUI on your mobile? 
Pic_VUI_VoiceDialling.jpgEver wondered why most mobiles have some form of voice dialling or voice control yet most mobile users have never tried VUI?  This research was designed to answer these questions and more.  Using a new consumer market segmentation of mobile customers for VUI, the research analyses consumer's attitudes to VUI, looks at reasons why VUI does and doesn't work and tries to unpick the barriers to market maturity for this most alluring of user interfaces.

Click here to see Report Contents including lists of the Figures and Tables contained in the report.

The analysis also offers practical advice and tools for product managers, user experience designers and developers including customer needs, business models, and marketing priorities.  If you participated in or contributed to Sound Barriers, or you are a non-commercial organisation, then the research and analysis are free for you.  Click Here to request a free copy of the research.

  The Sound Barriers Research Analysis Report also now available to buy
*  Report                                                      £850 + VAT
Anonymised Survey Data                        £559 + VAT
*  Report + Anonymised Survey Data     £1,200 + VAT  - 15% Save £209 !
                                                 Click Here to BUY

You can read an extract from the report including key findings here on the site.  Or explore the Sound Barriers VUI Segmentation of Mobile Customers.  Maybe you can work out whether you're an Enthusiast, Ready to Play or if you're one of the many who are only prepared to use VUI on their mobile in the Right Situation, or Only if I Must.  Maybe you're one of those excluded customers who Can't or Won't Use VUI.  This report highlights how important VUI is even for customers who are hearing impaired, enabling communication with the hearing world.
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Help us build a comprehensive database of mobile applications that make use of Voice in their User Interfaces.  You can view this here.  If you would like to add or contribute to this, please contact us.

Click here to download a pdf version of the Consumer Voice Survey Questions

Visit Sound Barriers Blog, comment and share your views

The aims of the research:
1. Identify key barriers to market maturity such as cost and complexity in the 'voice delivery' value chain', together with possible break-    through strategies.
2. Analyse the potential impact of VUI on Product & Service development techniques, business models, and mobile user-experience design.

The original hypothesis for Sound Barriers was that VUI had finally come of age for mobile applications and devices, and that this would have considerable implications for those developing, designing and managing mobile products and services. Our overall conclusion is that there are considerable barriers to overcome before VUI will reach mass-market acceptance. However, the way in which users interact with VUI gives us tools and techniques of practical use in designing and developing mobile user experience in a more inclusive and intelligent way.

Creative Commons License
Sound Barriers: An Analysis of Voice as a User Interface (VUI) for Mobile Applications & Devices. by Inglis Jane Ltd is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales License; Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License; Creative Commons Attribution-Noncommercial-Share Alike 2.5 UK: Scotland License

This means that if you are a non-commercial organisation, or a research participant then you have free and open access to the results. 

Contact us 
     * If you are a research participant and would like a geographic license
     * If you are a commercial organisation not participating in the research
     * If you are a non-commercial organisation not participating in the research